Support

To activate your service, please call our technical support line at (888) 230-0020 option 1.

We must clear your old router from our system prior to you installing your new one. Please call us at (888) 230-0020 option 1 if you need to swap out, or install a new, wireless router.

Unplug the power on your router, if you have one. After about 30 seconds reconnect the power and allow it to fully power up — this can take two to three minutes. Then reboot your computer and any other devices that connect to the internet. If access has not been restored, please call us at (888) 230-0020 option 1.

Speeds vary based on a variety of factors, including: • Configuration of your computer • Your home networking configuration and the number of devices sharing the bandwidth • Network or Internet congestion • Server and router speeds of the websites you access

A wireless router is required. It can be purchased from any home electronics store, or leased directly from Greenfield — see your community page, or call (888) 230-0020 option 1.

Some homes come with networking cables pre-installed by the builder, usually run into the communications closet that contains the Greenfield equipment and labeled by room. Place your router inside the communications box and provide power to it. Connect an ethernet cable from the internet port on the Greenfield equipment to your router's WAN port, then connect any other networking cables you wish to use to the LAN ports on the router.

Click Log in at the top of this website, then choose Phone service. Your User ID is your account's telephone number.

USA, Canada and some Caribbean (local and long distance): 1 + area code + phone number. All other countries: 011 + country code + phone number + #. Pressing # after an international number completes the call more quickly.

Dial 00 from your Greenfield phone, or dial your Greenfield phone number from any phone and press * when the voice prompt begins. Follow the instructions to configure or retrieve voicemail.

This indicates you have a voicemail waiting in your inbox.

Often our customers do not experience any issues, but due to the nature of digital telephone services in general we cannot guarantee their interoperability.